FAQ - Do I have to bring my car to you?

FAQ – No! We are the only company in the world that comes to you. We do your installation right in your garage or driveway.

FAQ - Is there an added charge for coming to my location?

FAQ – No, due to the frequency of our techs travel, as well as buy-in with American Airlines, our travel costs are so low, they are not charged to you. It is the same price as anyone local would pay.

FAQ - What happens if something goes wrong with the doors?

FAQ – In the very unlikely event of something happening with your doors, your lifetime warranty that came with your installation covers all return service calls.

FAQ - Can I have my local shop install for me.

FAQ – Absolutely. You can just purchase the kit and have whomever you would like to install for you. Just note, there is no warranty nor will any other shop give you one.

What courier do you use for deliveries?

All kits are shipped via UPS and shipping typically takes 3 days at most.

How long does it take for home delivery?

Again, shipping takes on average 2-3 days. Some rare locations take and extra day.

Why am I being charged for delivery on my order when it states standard delivery is free?

Free shipping does not apply to all product types. Most of our shipping we try to figure it into our price. If you have any questions you can call us.

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain support@eikonmotorsports.com to your safe senders list.

Is there a local shop for installation?

In some rare cases, we may do your installation at a partners location. This however is not our typical practice. We come directly to you for your installation.

Can I track my item?

Yes, once you place your order, you can check your account for updates and are able to track shipping from your account dashboard.

Do you deliver to PO Box adresses?

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

I'm new, how do I order?

First, welcome and we are glad you are here!

To process an order just simply browse the site and add the products you want to purchase to your cart. Once finished click checkout and it will walk you through the steps to pay for your order. Thats it.

If you are buying a lambo door kit and installation, you will be contacted within 48 hours to receive your installation date.

Is it safe to order online?

Yes, we use industry-standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.

Your personal information is never sold or shared with anyone! ever!

Which credit cards do you accept?

Am Ex,  Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.

How do I apply a promotional code?

You can add a valid promotion code during checkout.

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

FAQ - Can I get more information on a product?

FAQ – Absolutely! You can call us and discuss any questions you may have on any products and or services we offer.

Do you fit parts?

all of our kits are designed to fit your specific make model and year.

A part is not listed online so can you order for me?

Yes, we will do our best to order the part for you through our special orders team. Feel free to call us anytime if you do not see the product you are looking for.

Can I make an order over the phone?

Yes, our sales team can process your order online, Mon-Fri 8am to 6pm.

Will my install be cheaper if i come to you?

No, your lambo door kit and install price is the exact same as when we come to you. In most cases, its faster when we come to you due to other “in shop” jobs we do.

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

FAQ - Do you price match?

FAQ – Yes, and no. We will price-match any listed price on various websites except eBay and Amazon.

FAQ - Where is my order?

FAQ – Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

Why does my order state available, and then find out I have to wait extra days for delivery?

We sell some item we do not stock, but available to order. This is indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).

Why am I missing an item in my delivery?

There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority. Item was dispatched separately The item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.

Can I have an update on my order status?

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area

FAQ - I have a new email address, and I am unable to reset my password. How do I change my password?

FAQ – We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

FAQ - How do I return an item?

FAQ – We do not accept returns on lambo doors once the kit has been manufactured and shipped. If you have an installation scheduled and would like to cancel, your installation amount can be refunded up to 50%.

Can you confirm you have received my return?

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone at 1-800-339-6544

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

Why have you not refunded the original delivery charge?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

FAQ - How do I make a complaint?

FAQ – If you are not happy about any service we offer or you have a general comment, feel free to contact the owner at tim@eikonmotorsports.com